Auto-attendant

This personal touch is great but any size office may want to use the phone feature of an auto-attendant. This allows the calls to be answered every time with a warm, professional, recorded greeting that can be changed easily. The greeting can strengthen the image or corporate branding the company is trying to achieve.
The caller reaches the desired extension by choosing from various options. If the extension is unavailable, there is the option of voicemail.
A sample script might sound like:
Thank you for calling Acme Heating and Air, your HVAC dealer for efficient products and excellent service. If you know your party’s extension, you may dial it at any time.
For product sales, dial “1”
For service scheduling, dial “2”
For customer service, dial “3”
For accounting, dial “4”
To reach the company directory, dial “5”
For the operator, dial “0”