Music On Hold

Although it is called “music of hold,” the feature allows for any company message to be played also. Music or messages are uploaded as a file to the cloud for your Hosted PBX.

Music on hold is a beneficial feature for your company. Most importantly, music and/or messages increase the likelihood of the customer staying on hold until call completion. Your message may reinforce branding and give you the chance to “toot you own horn.” The message may be informational on products or services offered. It is also an opportunity to cross sell or upsell. Lastly, time always passes quicker with fun music.